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Customer Support Associate

OmniUpdate has an immediate opening for a Customer Support Associate to provide technical support for our web CMS, test new product features, and related support services. The successful candidate will undergo training on the OmniUpdate product line but will be expected to have excellent working knowledge of HTML and web-related technologies (see requirements below). This is a full-time position from our Camarillo offices. This is not a telecommuting position.

How you’ll make an impact:

  • Provide customer service support via phone, email and live chat
  • Product testing, documentation, and validation of features and updates to our OU Campus products
  • Become an expert and maintain technical expertise and knowledge of products and services offered by the company, including OU Campus and all available modules ‒ proficient in functionality, features, and limitations
  • Manage time effectively to prioritize and provide prompt responses to customer inquiries while remaining within established support boundaries
  • Demonstrate a sense of ownership, urgency, and focus primarily on the customer

What you need to succeed:

  • Minimum 1 year experience working for technology related or higher education organizations or equivalent
  • Bachelor’s Degree in Computer Science, Information Technology or a similar field
  • Exposure to web site development "hand coding"
  • Exposure with HTML, XHTML, CSS, and JavaScript
  • Working knowledge of PHP or ASP, or other scripting languages a plus
  • Proficient with Windows and comfortable with Macintosh
  • Excellent written and verbal communication skills
  • Service and teamwork orientation
  • Ability to think logically and communicate clearly
  • Enthusiasm about job and pride in work

Desired (but not required) Experience:

  • Knowledge of XML and XSL a plus
  • Exposure to Content Management Systems (CMS) such as Drupal, Wordpress, Crownpeak, Sitecore etc.

What You’ll Gain:

  • Sponsored training opportunities
  • Fully Paid Medical and Dental Insurance
  • Generous Contributions to Dependent Medical and Dental Coverage
  • Fully Paid Life Insurance
  • Vision Insurance
  • Fully Paid Long-Term Disability
  • Employee Assistance Program
  • 401(k) Plan
  • Private Stock Options
  • Flexible Spending Account (section 125 plan)
  • Generous Paid Time Off and Paid Holidays

OmniUpdate® is the leading provider of content management solutions designed to solve higher education’s digital marketing challenges. Our user-friendly platform and award-winning technology and support empower our customers to be engaged and personalized in their communications, cost-effective and efficient in their channel management, and scalable and extensible in their development.  For more information, visit www.omniupdate.com/company/careers.

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