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CRM Administrator

How you’ll make an impact:

  • Support sales team in providing access to information and performing operational duties such as processing new leads from marketing activities.
  • Support marketing team in using CRM data to develop targets for email marketing and other campaigns.
  • Develop and create customized reports and dashboards for information sharing and user efficiency.
  • Enhance CRM functionality by refining existing and implementing new business processes and automations.
  • Create and maintain documentation on new processes, policies, application configuration, and help related materials regarding CRM usage.
  • Maintain integrity of CRM data through regular audits and updates.
  • Coordinate data sharing and integrations to expand CRM usage across various departments and systems.
  • Provide both initial and ongoing training for internal users in proper use of the CRM system.
  • Support internal users in bug fixing/troubleshooting, working with the Salesforce support team as needed.

What you’ll need to succeed:

  • Bachelor’s degree or equivalent work/technical experience required
  • Salesforce administration experience preferred but not required
  • Experience with sales and marketing business practices including the full customer lifecycle across departments
  • Competent with Windows and MS Office applications, including Excel
  • Excellent communication and analytical skills
  • Close attention to detail, and ability to work independently, as well as part of a team, on multiple projects.
  • Understanding of marketing and deal flow optimization
  • Self-starter with ability to handle multiple tasks and priorities
  • Maintain a positive attitude that promotes team work within the company 
  • Effectively manage and solve complex problems 

What you’ll gain:

  • Exciting and fun work environment with the support and tools you’ll need to succeed.
  • Generous contribution to dependent medical and dental coverage
  • Flexible schedules
  • Paid company holidays and paid time off (PTO)
  • Learning and professional development opportunities
  • Exciting technology environment with perks

OmniUpdate® is the leading provider of content management solutions designed to streamline content administration and solve the digital marketing and communication challenges of higher education. Our user-friendly platform and award-winning technology and support empower our customers to be engaged and personalized in their communications, cost-effective and efficient in their channel management, and scalable and extensible in their development.  For more information, visit www.omniupdate.com/company/careers.

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