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Customer Support Technician

OmniUpdate has an immediate opening for a Customer Support Technician to provide technical support for our web CMS, test new product features, and related support services. The successful candidate will undergo training on the OmniUpdate product line, but will be expected to have excellent working knowledge of HTML and web-related technologies (see requirements below). This is a full-time position from our Camarillo offices. This is not a telecommuting position.

How you’ll make an impact:

  • Provide customer service support via email, phone and live chat.
  • Assist in pre- and post-sales technical efforts.
  • Product testing, documentation, and validation of features and updates to our OU Campus products.
  • Become an expert and maintain technical expertise and knowledge of products and services offered by the company, including OU Campus and all available modules ‒ proficient in functionality, features, and limitations.
  • Manages time effectively to prioritize and provide prompt responses to customer inquiries while remaining within established support boundaries.
  • Demonstrates a sense of ownership, urgency, and focuses primarily on the customer.

What you'll need to succeed:

  • Minimum 1 years experience working for technology related or higher education organizations or equivalent
  • Minimum 2 years experience in web site development "hand coding"
  • Excellent focus on detail and writing clean standards compliant code
  • Experience with HTML, XHTML, CSS, and JavaScript
  • Working knowledge of PHP or ASP, or other scripting languages a plus
  • Proficient with Windows and comfortable with Macintosh
  • Excellent written and verbal communication skills
  • Service and teamwork orientation
  • Ability to think logically and communicate clearly
  • Enthusiasm about job and pride in work

Desired (but not required) Experience:

  • Knowledge of XML and XSL a plus
  • Demonstrates a high level of accuracy and attention to detail
  • Customer satisfaction oriented

OmniUpdate is the leading web content management system (CMS) provider for higher education. The company's web CMS is currently used to manage more than 550 college and university websites. Headquartered in Camarillo, OmniUpdate is a rapidly growing company in an expanding market. Employees enjoy a casual but challenging work environment, competitive compensation, and comprehensive benefits. For more information on why you should join the OmniUpdate team, check out our careers page at: http://omniupdate.com/about/careers/

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