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Systems Support Technician

OmniUpdate, Inc. has an immediate opening for a Systems Support Technician with workstation, mobile device, OS, application, phone, and networking experience to provide end-user deployment, updates, maintenance and training. The ideal candidate will be intelligent, self-motivated, and capable of handling a broad variety of IT helpdesk duties. This is a full-time position from our Camarillo offices. This is not a telecommuting position.

How you’ll make an impact:

  • Assist in supporting users and maintaining other services and operations as needed.
  • Setup, maintain, and deprovision internal user desktops/laptops/mobile devices, printers, phones, and other miscellaneous network hardware and office equipment in a mixed (Windows, OS X) environment.
  • Setup, maintain, and deprovision internal user application software and back-ups in a mixed (Windows, OS X) environment.
  • Train end-users and be a knowledgeable advisor to end-users on devices, applications, networking, phone system and security practices.
  • Setup and maintain server and network hardware, rack systems, and cable management.
  • Perform helpdesk operations using ticketing, email, phone and collaboration systems.
  • Maintain internal documentation on end-user applications, troubleshooting practices, network infrastructure, and office equipment.
  • Track devices and software inventory in asset management system.

What you’ll need to succeed:

  • Professional demeanor, strong communication, interpersonal, intuitive and troubleshooting skills.
  • Networking technologies, including TCP/IP, DNS, HTTP(S), SMTP, FTP and RDP.
  • Network cabling and rack equipment experience.
  • Windows, OS X desktop, and applications user and administration experience.
  • Normal daytime office hours apply with availability during weekday evenings to deploy updates with flexibility to perform evening/off-hour maintenance.

Desired (but not required) Experience:

  • Office 365, Active Directory, ZenDesk, Veeam, VMware, Dell systems.

What you’ll gain:

  • Competitive compensation
  • Learning opportunities
  • Excellent health, dental and vision insurance
  • Generous contributions to insurance for dependent(s)
  • Flexible schedules
  • Paid company holidays and paid time off (PTO)
  • Professional development

A practical skills test may be administered as part of the interview process.

OmniUpdate® is the leading provider of content management solutions designed to solve higher education’s digital marketing challenges. Our user-friendly platform and award-winning technology and support empower our customers to be engaged and personalized in their communications, cost-effective and efficient in their channel management, and scalable and extensible in their development.  For more information, visit www.omniupdate.com/company/careers.

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