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Software Trainer

OmniUpdate has an immediate opening for a Software Trainer to train customers and employees on web development practices and template development for the OU Campus CMS system. The ideal candidate will be an accomplished and energetic trainer, both in-person and remote, of enterprise-class web software packages. Excellent writing experience in technical instruction is a plus for this mid-level position. Out-of-state and possible international travel is required and is approximately 25 to 50% per year. When not traveling, this position is based in our Camarillo, California office and is not a telecommuting position.

How you’ll make an impact:

  • Conduct dynamic and engaging training on the OU Campus CMS technology both in-person and via WebEx to a range of clients including: End-Users, Trainers, System Administrators, and Web & Template Developers at colleges and universities
  • Provide product and new hire training to OmniUpdate staff
  • Develops training materials for both trainings and the annual user conference
  • Assess training needs of clients and adjust training delivery based on needs
  • Understand customer technical requirements, needs, and expectations
  • Master OU Campus CMS technology, and keep up on new features and releases
  • Keep up on industry developments
  • Work with implementation and support to keep informed of the clients' needs
  • Develop and update training video modules
  • Assist in redefining and updating training plans and delivery
  • Identify, define, and develop new training methods for onsite and web-based delivery
  • Work with the Technical Writer to ensure that all training materials are kept up-to-date and are focused on the needs of the clients
  • Assist with training coordination
  • Travel, as needed, to clients both within and outside the United States to conduct onsite training

What you’ll need to succeed:

  • 1-2 years of software training, demonstration, and support experience
  • Experience with one-on-one and group training both in-person and via web conference delivery
  • Animated but professional presentation style with proven ability to command the attention of a room and keep participants excited and captivated
  • Excitement for and drive to be the face of OmniUpdate and available as a go-to person for internal staff and external clients
  • Excellent communication skills with demonstrated ability to develop and give complex presentations to a range from novice CMS users to IT professionals in an understandable and concise format
  • Experience with different learning styles and a great flexibility in working with different personalities and experience levels
  • Excellent writing skills with experience in both print and online output
  • Strong passion for learning and teaching software, especially web-based and web-development type software
  • Proven ability to work independently in a fast-paced environment while managing multiple projects
  • Technical self-starter with strong drive to learn both from instruction and through self-teaching
  • Excellent work ethic and strong intellectual curiosity with a high-energy, professional and exciting approach to training and presentations.
  • Strong working knowledge of web design, web development, and related tools
  • 4-year degree in a relevant field or equivalent experience
  • Flexibility in schedule for travel and accommodating clients across multiple time zones
  • Desired Skills/Knowledge/Experience (Our wish list):
  • Familiarity and experience working with enterprise-level CMS software
  • An understanding of and experience with the needs and expectations of universities and colleges
  • Experience developing training materials
  • Experience with screen capture and recording software
  • Experience with WebEx or other webcast systems
  • Web development experience with and a working knowledge of XHTML/CSS, XSL/XML, Javascript, and/or server-side languages
  • Understanding of IT architecture, database design, and application server installations

What you’ll gain:

  • Competitive compensation
  • Learning opportunities
  • Excellent health, dental and vision insurance
  • Generous contributions to insurance for dependent(s)
  • Flexible schedules
  • Paid company holidays and paid time off (PTO)
  • Professional development

OmniUpdate® is the leading provider of content management solutions designed to solve higher education’s digital marketing challenges. Our user-friendly platform and award-winning technology and support empower our customers to be engaged and personalized in their communications, cost-effective and efficient in their channel management, and scalable and extensible in their development. For more information, visit www.omniupdate.com/careers.

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